How To Get A Good Plumber

I had a new tenant move in over Christmas found thru a LA, but managed by myself.

I was contacted by new T informing me the lock is faulty and she cannot lock it. As the property is a new build (about 18 months old) and still under warranty I said I’d contact the contractor (builders) and customer service and get back to her, as there had been problems with this lock before.

The contractors customer care numbers are only open in the new year but they did have another emergency number that Safegaurd was operating and I had spoken to them but not pushed it straight away as an emergency in case we found another way round this lock and was about to call back the T.

But before I could get back to her she contacted me to inform me she already called out a locksmith and had the locks repaired/changed and it cost her £120.

Perhaps using Safeguard may have been cheaper than £120…

The lock was reported as faulty previously last month by previous LA who informed me the door would not open, so I got the contractor to replace the lock, which they did free of charge, but now this has happened during the holiday season. Prior to current T the property was empty.

My question is who pays for the cost of the out of hours locksmith? The contractor/builders? as lock was found to be faulty and defective? and seems to have failed as they only changed it last month. Me? or tenant? She didn’t ask my permission before she called locksmith but did keep me informed before and after she took the course of action which she chose.

Talk soon,
Joe Beaven

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